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FortiAssist

FortiAssist - Professional Proactive Fortinet Support Services

As a Fortinet Platinum Partner, Nouveau Solutions' highly skilled engineers are able to provide the highest quality of support for your business. Our FortiAssist Managed Service overlays FortiCare Support to provide specifically tailored and ongoing seamless support.

• Quality Service and SLA's

• Expertise in Support and Managed Services

• Experience Flexible Tailored Service

• Committed to Excellence and rated "Excellent" by our customers


FortiAssist Managed Service for Fortinet Products

With a FortiAssist Support Services package from Nouveau, our FCNSP engineers provide expert advice and guidance to ensure your networks are optimised to meet your operational requirements. We proactively and continuously monitor your Fortinet security systems, appropriately responding to any threats, performance or functionality issues to ensure that your business is protected at all times.

Our client-centric customer service is backed by a secure personalised customer portal, where you can monitor network performance, as well as access all your business documentation, contracts and SLA information, with an experienced support staff to ensure we continually meet your highest expectations.


Click the thumbnail below to download the FortiAssist Brochure

FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available


FortiAssist Proactive Monitoring and Support  Annual Fee - Fortigate 0-51E series
£ 540.00

FortiAssist Proactive Monitoring and Support - Fortigate 0-51E series, 8x5 Annual fee

All models up to and including FG-51E

FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available


*Unit must have a current Forticare license

FortiAssist Proactive Monitoring and Support  Annual Fee - Fortigate 60D to 98D
£ 720.00

FortiAssist Proactive Monitoring and Support - All models from FG-60D to FG-98D, 8x5 Annual fee

FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available
   

 
*Unit must have a current Forticare license

FortiAssist Proactive Monitoring and Support Annual Fee - FG-100 Series
£ 960.00

FortiAssist Proactive Monitoring and Support Annual Fee - All FG-100 Series models, 8x5 Annual fee
  
 FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available
 


*Unit must have a current Forticare license

FortiAssist Proactive Monitoring and Support Annual Fee - FG-200 Series
£ 1,200.00

FortiAssist Proactive Monitoring and Support Annual Fee - All FG-200 Series models, 8x5 Annual fee

FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available
   
  
*Unit must have a current Forticare license

FortiAssist Proactive Monitoring and Support Annual Fee - FG-300 Series
£ 1,500.00

FortiAssist Proactive Monitoring and Support Annual Fee - All FG-300 Series models, 8x5 Annual fee

FortiAssist Services include:

• Telephone and Remote Support and online ticket access

• Your own secure customer Portal

• Real time monitoring and alerting

• Minor Configuration changes

• Firmware updates and upgrades

• AV Management and reporting

• Web Filtering – White/Blacklist management

• Application Control

• Bandwidth Reporting

• User Count reporting

• Health check: Memory and CPU Usage with threshold alerting

• Daily Device Backup

• Configuration change alerting

• Monthly reporting

• Appliance reconfiguration after repair/replacement from Fortinet

• 8x5 or 24x7 service options available
  
*Unit must have a current Forticare license