As a Fortinet Platinum Partner, Nouveau Solutions' highly skilled engineers are able to provide the highest quality of support for your business. Our FortiAssist Managed Service overlays FortiCare Support to provide specifically tailored and ongoing seamless support.
• Quality Service and SLA's
• Expertise in Support and Managed Services
• Experience Flexible Tailored Service
• Committed to Excellence and rated "Excellent" by our customers
With a FortiAssist Support Services package from Nouveau, our FCNSP engineers provide expert advice and guidance to ensure your networks are optimised to meet your operational requirements. We proactively and continuously monitor your Fortinet security systems, appropriately responding to any threats, performance or functionality issues to ensure that your business is protected at all times.
Our client-centric customer service is backed by a secure personalised customer portal, where you can monitor network performance, as well as access all your business documentation, contracts and SLA information, with an experienced support staff to ensure we continually meet your highest expectations.
Click the thumbnail below to download the FortiAssist Brochure
FortiAssist Services include:
• Telephone and Remote Support and online ticket access
• Your own secure customer Portal
• Real time monitoring and alerting
• Minor Configuration changes
• Firmware updates and upgrades
• AV Management and reporting
• Web Filtering – White/Blacklist management
• Application Control
• Bandwidth Reporting
• User Count reporting
• Health check: Memory and CPU Usage with threshold alerting
• Daily Device Backup
• Configuration change alerting
• Monthly reporting
• Appliance reconfiguration after repair/replacement from Fortinet
• 8x5 or 24x7 service options available
